work shop #4

Topic:How  to control our products quality to improve the quality

Objective:To know how to make Quality Control Books

Contents:

1. Introduction + Warm up activity
2. What is "improving quality"
3. How to control quality by quality control books
4. Group Work: make quality control books
5.Conclusion

■2. What is "improving quality"


To produce better, safer and more tasty products


to increase CS(Customer Satisfaction)
to make more profit

■3. How to control quality by quality control books

=>to manage the quality in order to figure out the current products quality

*there are several methods of quality control

*One basic method is keeping Quality Control Books

=>kind of bookkeeping

=>keep them to know the current products quality

=> It's useful to make the quality same and to check whether the quality is increased or not

■4. Group Work: make quality control books

1. Decide facilitator, presenter and secretary

2. List up the contents of quality control book (7 mins)

3. Presentation (5mins)

Team A: Mango jam

Team B: Banana jam

*Each ingredients' amount

*Comments about the taste

*Workers' name

*Keeper's signature

(If it's possible)

*Feedback from the customers

*sugar concentration

*salt level

pictures